Business Emailing

Emailing has taken over our lives. We check our email everyday, some people check multiple times a day. We write emails to everyone: friends, family, teachers, employees, employers. Sometimes when we email to people in our comfort zone, we use language like: lol, jk, L8er. This type of language is acceptable when emailing friends and those that you trust. In a business setting this language is not acceptable to use. You must be professional in your emails and remember that whatever you say in an email, you should be comfortable saying in person. These are some clues on how to use business netiquette
Get to the point in an email. Don’t use too much humor when writing an email; people have busy lives and want to know what you want. If you use humor, the person you are sending it to may misunderstand what you are joking about. Instead of laughing at your joke, they may be offended or just think that you are a joke yourself. It is good netiquette to get to the point in an email, but you also want to make sure you don’t become too brief .
Don’t be brief with responses to business emails. “Brevity is typically a good thing in business. Businesspeople are busy people. Brevity in an email, however, can be misunderstood. Replying to an email with the words “Ok” or “Fine” may, to you, seem simple and to the point. To the person on the receiving end, your briefness may be misconstrued as rudeness” (blogcritics.org). Once again you may be misunderstood and may offend the person you are emailing.
Another important guideline to remember when emailing in a business like atmosphere is, make sure you know who you are replying to and what you are writing. If you get an email from a boss or teacher giving you attitude about your work, make sure you don’t reply with attitude. You may want to say some things back to your boss or teacher, but make sure you would say it in person. Also, make sure if you send an email to a co-worker or student of you venting about how much you hate your boos/teacher that they don’t forward it to the boss/teacher. Email is open for everyone; it’s not like a real letter. You can’t copy and paste and send a real letter to anyone with an email address.
Emailing can be fun and easy, but make sure you don’t send something you regret, because then it’s too late. Emailing is also an important part of business. It can help you keep in touch with clients and deals. If you want to be a professional at what you do, you must be professional in your emails.
(Journal of Business & Technical Communication. 2000; 14; 289)

Netiquette
Emailing

Conclusion

It has been fun researching the facts of netiquette, but it has been even more fun making my own blog about it. I enjoyed sharing my research with you. I feel like I have helped educate someone in a way. I have discussed the rules of netiquette and the do's and don'ts. I have explained how to successfully write business emails. I have also warned you of how to deal with people who become hostile and aggressive online. Just put out the flame. Thank you for letting me share my research with you.

Communication Research, 8 2002; vol. 29: pp. 452-465

Journal of Business & Technical Communication 2002; 14; 289

New Media & Society, 3 2003; vol. 5: pp. 69-94

International Journal of Cultural Studies 2006; 9; 481

http://pogue.blogs.nytimes.com/2006/12/14/14pogue-email-2/

http://negroplease.vox.com/library/post/this-week-in-netiquette.html

http://blogcritics.org/archives/2007/03/02/061451.php#comment-553952

http://alcrean.blogs.plymouth.edu/2007/02/18/netiquette-rules/

http://www.mercatornet.com/index.php?option=com_content&task=view&id=466&Itemi

http://www.emailetiquettematters.com/

Flaming

Have you ever gotten upset at someone while in a chat room, or even when exchanging emails? Next thing you know, both of you are exchanging words and throwing them at each other as if they were punches. Sometimes people get courageous when behind the computer and write some very aggressive and hostile things towards another person. You get so fired up at this person on the other end so you continue with your heated argument filled with words of hate. This is where the word “Flaming” came from to define this situation. “‘Flaming’ as a concept emerged from popular discourse surrounding the online community to describe aggressive, hostile, or profanity-laced
interactions via email and in online discussion groups”(New Media & Society, 3, 2003; vol.5: pp. 69-94). Flaming can occur in any environment of online communication, so be careful of who you are dealing with. Most of the time a flame is started by just one person and they continue to build their flame towards another. “Popular characterizations and academic operationalizations often assume that a flame can be identified solely on the content of the message. For example, if a message contains hostile language or profanity or is provocative or nonconforming, it is viewed as a flame and can be recognized as such not only by the interactants, but also by external observers”(New Media & Society, 3, 2003; vol.5: pp. 69-94). One way to avoid being burned by a “Flamer” (my own word) is to know who you are talking to and to report them to the site supervisor. Online aggression is beginning to be looked at as serious as real aggression, so don’t take this stuff lightly. If you feel threatened or attacked during an online interaction, do something about it.

Business Emailing

Emailing has taken over our lives. We check our email everyday, some people check multiple times a day. We write emails to everyone: friends, family, teachers, employees, employers. Sometimes when we email to people in our comfort zone, we use language like: lol, jk, L8er. This type of language is acceptable when emailing friends and those that you trust. In a business setting this language is not acceptable to use. You must be professional in your emails and remember that whatever you say in an email, you should be comfortable saying in person. These are some clues on how to use business netiquette
Get to the point in an email. Don’t use too much humor when writing an email; people have busy lives and want to know what you want. If you use humor, the person you are sending it to may misunderstand what you are joking about. Instead of laughing at your joke, they may be offended or just think that you are a joke yourself. It is good netiquette to get to the point in an email, but you also want to make sure you don’t become too brief .
Don’t be brief with responses to business emails. “Brevity is typically a good thing in business. Businesspeople are busy people. Brevity in an email, however, can be misunderstood. Replying to an email with the words “Ok” or “Fine” may, to you, seem simple and to the point. To the person on the receiving end, your briefness may be misconstrued as rudeness” (blogcritics.org). Once again you may be misunderstood and may offend the person you are emailing.
Another important guideline to remember when emailing in a business like atmosphere is, make sure you know who you are replying to and what you are writing. If you get an email from a boss or teacher giving you attitude about your work, make sure you don’t reply with attitude. You may want to say some things back to your boss or teacher, but make sure you would say it in person. Also, make sure if you send an email to a co-worker or student of you venting about how much you hate your boos/teacher that they don’t forward it to the boss/teacher. Email is open for everyone; it’s not like a real letter. You can’t copy and paste and send a real letter to anyone with an email address.
Emailing can be fun and easy, but make sure you don’t send something you regret, because then it’s too late. Emailing is also an important part of business. It can help you keep in touch with clients and deals. If you want to be a professional at what you do, you must be professional in your emails.
(Journal of Business & Technical Communication. 2000; 14; 289)

Netiquette Rules

I know that writing an email to a friend often does not follow the grammatical guidelines that one would use while writing a paper for school or business. When I write an email to a friend, family member, or someone else who I feel very comfortable with I don’t follow these guidelines either. I use abbreviated words like lol (laugh out loud) and jk (just kidding) or an occasionalJ. These are actual meanings in the virtual world. These words and symbols make sense because they are part of netiquette used online. There are many
unwritten rules of the internet that goes untold and unnoticed by online users. I have discovered how to properly write emails and use the art of netiquette.
It is difficult for a person to write an email the same way they would talk to someone face to face. When someone is behind a computer screen, hidden from the real world, they often forget that what they writing in an email are in fact real. These rules I will discuss will help online users understand the does and don’ts of emailing. “It is so easy to forget your manners when you are not dealing with people in the flesh, or even on the phone. Easi-er, anyway. We make blues in face to face conversation, of course, but seldom with the drastic effects that an email blunder can bring” (www.mercatornet.com).
There are certain manners one should use while writing an email and these are some of the rules that I agree with
Netiquette Rules1. Use the golden rule; only say things that you would to someone’s face.2. Be ethical, don’t break the law, adhere to the same behaviors you would in real life online.3. Be sure you know where you are, and use appropriate language in the appropriate area.4. It’s your responsibility to respect others time. Don’t send unneeded emails.5. You won’t be judged on your looks online, but you will be judged by the quality of your writing and the point you are trying to get across.6. Don’t be afraid to share what you know. Share your knowledge on subjects, like when people have questions in discussion groups you know the answer to, don’t be afraid to share what you know.7. Do not engage in flame wars. They can become very boring to others who are not involved.8. Respect other’s privacy; it is bad netiquette and could even cost you your job.9. Don’t abuse your power, knowing more than others do not give you the right to take advantage of them.10. Be forgiving to others mistakes, if you decide to point out a mistake, be polite about it.
(alcrean.blogs.plymouth.edu)
The material shared with someone in an email may not just be viewed by the person you are sending it to. You must be aware that emails can be viewed by whoever the receiver wishes it to see. The Internet brings a new dimension of technology and communication that makes it different from other mass media. Newhagen and Rafaeli (1996) noted that the “reader-audience member-receiver” model has much more
authority and responsibility when participating in online communication.
Newhagen and Rafaeli also argued that almost any aspect of the Internet can
be studied because the content of communications that occur by computer
can be “easily observable, recorded, and copied” (Communication Research).
Not only is it important to follow the rules of netiquette in our casual messaging lives, but also in our business lives. We share emails and messages with colleagues, employers, teachers, and businesses. We must remember these rules of netiquette when doing so
(Communication Research, 8, 2002; vol.29: pp. 452-465).

Netiquette

I have learned throughout this course about new media and how our society is changing daily. Our society really does depend on computers, internet, cell phones, and email. Without this new media, people would be helpless. The most informative topic I have learned from this semester is the proper use of etiquette while communicating online. This proper way of communicating on the internet has a specific name. It is called "Netiquette". Netiquette is a specific way to communicate properly while online. Netiquette is used in all forms of communicating online. It is used during instant messaging, emailing, business emails, and even blogging. Any type of written communication online should follow the rules of netiquette. In this blog I will discuss the findings of my research on netiquette and the important role it plays in our everyday "virtual lives". Virtual meaning when we are online communicating with others. I will discuss the rules of netiquette and how one should follow them to successfully and safely communicate online. I will then discuss the dangers of of inappropriate behavior while communicating online; furthermore, concentrating mainly on "Flaming" and how it occurs between people while communicating online. I am also interested in the use of netiquette in the business world and how it is used. A minor mistake in communicating online in business could mean a major mistake in real life. I have enjoyed exploring the world of online netiquette, and now it is my turn to share my findings with you.