Is there any legal punishments can be imposed on a flamer if I were to make a complaint? Also, is there an easy way to find out who is actually posting these types of rants and if so, how?
I am not quite sure if there is a legal punishment for flaming. I would think that all you do is make a complaint and the person will be prohibited from using the site or email. I found little about legal issues and flaming, but at www.sofweb.vic there was advice on what to do when being attacked by a flamer. Usually if you make a complaint about a certain user, they will be identified and punished or prohibited from further communication. Usually flaming occurs over emails or chat rooms, so you may know the actual identity of the person and sometimes you may not. Flaming can occur between many people that you know: Co-workers, employees, employers, friends, classmates, teachers. Flaming could happen between any type of people
Thursday, May 3, 2007
How to Deal with Flaming
Tamlin Asks. "Are there any procedures of how to handle a "flaming" email. In other words how should you respond to it, or should it just be ignored?"
I researched a little about how to "Deflame" a flaming situation. The web site, www.omgili.com suggests that " The ONLY way to deal with flaming posts (unless you are a moderator) is to click on the "Report Post" button". I agree with this suggestion. If someone is attacking you with rude and inappropriate comments online, report them. I see online aggression the same as I do face-to-face aggression. If someone came up to me in class and started verbally abusing me, I would laugh at them and walk away. It is not worth your time and effort to get involved with someone online when they are assaulting you. You have a couple of smart actions to take when you become a victim of flaming, ignore it, or report the person. If you know the person, I would maybe try to talk with them about why they are saying the things they are saying. I have not been a part of flaming, so I guess I'll find out when it happens.
I researched a little about how to "Deflame" a flaming situation. The web site, www.omgili.com suggests that " The ONLY way to deal with flaming posts (unless you are a moderator) is to click on the "Report Post" button". I agree with this suggestion. If someone is attacking you with rude and inappropriate comments online, report them. I see online aggression the same as I do face-to-face aggression. If someone came up to me in class and started verbally abusing me, I would laugh at them and walk away. It is not worth your time and effort to get involved with someone online when they are assaulting you. You have a couple of smart actions to take when you become a victim of flaming, ignore it, or report the person. If you know the person, I would maybe try to talk with them about why they are saying the things they are saying. I have not been a part of flaming, so I guess I'll find out when it happens.
Business Netiquette and Brevity
Scott asked, "Anything in your readings about the negative effects of longer (but not ridiculously long) emails?
This is a difficult idea to understand when dealing with business netiquette. Brevity in an email is not always a good thing. You must find a balance between not giving enough feedback or information, and just getting to the point in an email. In a business setting, you should never reply to an email with just one or a few word comments like, "OK, or sure thing". These emails can be interpreted as rude. In other cases, an email with too much information will be overlooked like you mentioned. No one wants to read an email that's pages long. Just get to the point if it is a business email. You can check out one of the sites I researched abouth business netiquette, blogcritics.org. I believe that you must always know who you are talking to and make sure you write them an email that they read and understand without being too brief or detailed.
This is a difficult idea to understand when dealing with business netiquette. Brevity in an email is not always a good thing. You must find a balance between not giving enough feedback or information, and just getting to the point in an email. In a business setting, you should never reply to an email with just one or a few word comments like, "OK, or sure thing". These emails can be interpreted as rude. In other cases, an email with too much information will be overlooked like you mentioned. No one wants to read an email that's pages long. Just get to the point if it is a business email. You can check out one of the sites I researched abouth business netiquette, blogcritics.org. I believe that you must always know who you are talking to and make sure you write them an email that they read and understand without being too brief or detailed.
International Business Netiquette
In my words, the Question was, "Does e-mailing in an international/diverse culture business setting change the way you communicate through email?"
This is a great question that I never thought of, and never looked up when I wrote my blog. I found a great site, www.bspage.com that specializes in "International Business Netiquette". I found that most other countries use a very formal tone when exchanging business emails. When emailing to a business in another country, it is important to consider who you are emailing, and think about whom they are and what you want to say to them. Being formal in your email is important when dealing with another culture, because it shows respect and a business-like attitude. It may be confusing if you fill your email with friendly comments and gestures. "Niceties are okay, to a point, but don't overdo it. They waste space and reading time for your correspondent. Furthermore, they are usually idiomatic and difficult to understand by someone not absolutely fluent in your language" (www.bspage.com). Be short and easy to understand when you email. It may be difficult for someone to understand what you are saying if you use complex sentences in a language they are not fluent in. Altogether, be polite, to the point, and clear in what you are trying to communicate when dealing with international business emails.
This is a great question that I never thought of, and never looked up when I wrote my blog. I found a great site, www.bspage.com that specializes in "International Business Netiquette". I found that most other countries use a very formal tone when exchanging business emails. When emailing to a business in another country, it is important to consider who you are emailing, and think about whom they are and what you want to say to them. Being formal in your email is important when dealing with another culture, because it shows respect and a business-like attitude. It may be confusing if you fill your email with friendly comments and gestures. "Niceties are okay, to a point, but don't overdo it. They waste space and reading time for your correspondent. Furthermore, they are usually idiomatic and difficult to understand by someone not absolutely fluent in your language" (www.bspage.com). Be short and easy to understand when you email. It may be difficult for someone to understand what you are saying if you use complex sentences in a language they are not fluent in. Altogether, be polite, to the point, and clear in what you are trying to communicate when dealing with international business emails.
Friday, April 6, 2007
Business Emailing
Emailing has taken over our lives. We check our email everyday, some people check multiple times a day. We write emails to everyone: friends, family, teachers, employees, employers. Sometimes when we email to people in our comfort zone, we use language like: lol, jk, L8er. This type of language is acceptable when emailing friends and those that you trust. In a business setting this language is not acceptable to use. You must be professional in your emails and remember that whatever you say in an email, you should be comfortable saying in person. These are some clues on how to use business netiquette
Get to the point in an email. Don’t use too much humor when writing an email; people have busy lives and want to know what you want. If you use humor, the person you are sending it to may misunderstand what you are joking about. Instead of laughing at your joke, they may be offended or just think that you are a joke yourself. It is good netiquette to get to the point in an email, but you also want to make sure you don’t become too brief .
Don’t be brief with responses to business emails. “Brevity is typically a good thing in business. Businesspeople are busy people. Brevity in an email, however, can be misunderstood. Replying to an email with the words “Ok” or “Fine” may, to you, seem simple and to the point. To the person on the receiving end, your briefness may be misconstrued as rudeness” (blogcritics.org). Once again you may be misunderstood and may offend the person you are emailing.
Another important guideline to remember when emailing in a business like atmosphere is, make sure you know who you are replying to and what you are writing. If you get an email from a boss or teacher giving you attitude about your work, make sure you don’t reply with attitude. You may want to say some things back to your boss or teacher, but make sure you would say it in person. Also, make sure if you send an email to a co-worker or student of you venting about how much you hate your boos/teacher that they don’t forward it to the boss/teacher. Email is open for everyone; it’s not like a real letter. You can’t copy and paste and send a real letter to anyone with an email address.
Emailing can be fun and easy, but make sure you don’t send something you regret, because then it’s too late. Emailing is also an important part of business. It can help you keep in touch with clients and deals. If you want to be a professional at what you do, you must be professional in your emails.
(Journal of Business & Technical Communication. 2000; 14; 289)
Get to the point in an email. Don’t use too much humor when writing an email; people have busy lives and want to know what you want. If you use humor, the person you are sending it to may misunderstand what you are joking about. Instead of laughing at your joke, they may be offended or just think that you are a joke yourself. It is good netiquette to get to the point in an email, but you also want to make sure you don’t become too brief .
Don’t be brief with responses to business emails. “Brevity is typically a good thing in business. Businesspeople are busy people. Brevity in an email, however, can be misunderstood. Replying to an email with the words “Ok” or “Fine” may, to you, seem simple and to the point. To the person on the receiving end, your briefness may be misconstrued as rudeness” (blogcritics.org). Once again you may be misunderstood and may offend the person you are emailing.
Another important guideline to remember when emailing in a business like atmosphere is, make sure you know who you are replying to and what you are writing. If you get an email from a boss or teacher giving you attitude about your work, make sure you don’t reply with attitude. You may want to say some things back to your boss or teacher, but make sure you would say it in person. Also, make sure if you send an email to a co-worker or student of you venting about how much you hate your boos/teacher that they don’t forward it to the boss/teacher. Email is open for everyone; it’s not like a real letter. You can’t copy and paste and send a real letter to anyone with an email address.
Emailing can be fun and easy, but make sure you don’t send something you regret, because then it’s too late. Emailing is also an important part of business. It can help you keep in touch with clients and deals. If you want to be a professional at what you do, you must be professional in your emails.
(Journal of Business & Technical Communication. 2000; 14; 289)
Thursday, April 5, 2007
Conclusion
It has been fun researching the facts of netiquette, but it has been even more fun making my own blog about it. I enjoyed sharing my research with you. I feel like I have helped educate someone in a way. I have discussed the rules of netiquette and the do's and don'ts. I have explained how to successfully write business emails. I have also warned you of how to deal with people who become hostile and aggressive online. Just put out the flame. Thank you for letting me share my research with you.
Communication Research, 8 2002; vol. 29: pp. 452-465
Journal of Business & Technical Communication 2002; 14; 289
New Media & Society, 3 2003; vol. 5: pp. 69-94
International Journal of Cultural Studies 2006; 9; 481
http://pogue.blogs.nytimes.com/2006/12/14/14pogue-email-2/
http://negroplease.vox.com/library/post/this-week-in-netiquette.html
http://blogcritics.org/archives/2007/03/02/061451.php#comment-553952
http://alcrean.blogs.plymouth.edu/2007/02/18/netiquette-rules/
http://www.mercatornet.com/index.php?option=com_content&task=view&id=466&Itemi
http://www.emailetiquettematters.com/
Communication Research, 8 2002; vol. 29: pp. 452-465
Journal of Business & Technical Communication 2002; 14; 289
New Media & Society, 3 2003; vol. 5: pp. 69-94
International Journal of Cultural Studies 2006; 9; 481
http://pogue.blogs.nytimes.com/2006/12/14/14pogue-email-2/
http://negroplease.vox.com/library/post/this-week-in-netiquette.html
http://blogcritics.org/archives/2007/03/02/061451.php#comment-553952
http://alcrean.blogs.plymouth.edu/2007/02/18/netiquette-rules/
http://www.mercatornet.com/index.php?option=com_content&task=view&id=466&Itemi
http://www.emailetiquettematters.com/
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